Please see below for the most commonly asked questions relating to our products. If your question is not answered below, please contact Customer Care.
Founded in 1978 in California, the UGG brand has built a reputation on luxury and comfort by using only the finest materials in the world, employing the highest standards of craftsmanship, and delivering new and innovative styles. UGG offers a diverse range of footwear, handbags and small leather goods, apparel and soft furnishings.
Please click here to read our animal welfare FAQ.
UGG uses only the highest-grade sheepskin available. Twin-face sheepskin is used in many of our core products. A piece of twin-face sheepskin has been treated on both the fleece side, and the skin side, providing the soft comfort UGG is famous for. Grade-A sheepskin is extremely dense and soft, which provides a more comfortable and durable material. Lesser quality material and synthetics can be coarse, scratchy and non-breathable. Grade-A sheepskin breathes naturally, wicking away moisture, and allowing air to circulate freely. Fleece breathes, wicks away moisture and allows air to circulate keeping feet dry. Sheepskin is naturally thermostatic thus keeping bare feet close to your natural body temperature regardless of the temperature outside.
30 Below – The Science Behind Thermostatic Footwear
Our fine woollen sheepskin breathes, wicking heat and moisture away to keep your feet dry and at body temperature indoors and out.
Sheepskin is a naturally thermostatic material. This means that while you’re wearing sheepskin, it’s automatically regulating your body temperature through the day. Because of this, UGG sheepskin footwear can be worn all year round.
No, we do not have any cleaning facilities or services offered at this time. If you need to clean your UGG footwear, please click here to review our care and cleaning instructions.
We now offer WeChat pay and Alipay in selected UGG retail stores; QVB, King Street, Emporium Melbourne, Chadstone and DFO South Wharf. These payment systems are currently unavailble online. Click here to find your nominated store.
Please see below for the most commonly asked questions relating to online orders. If your question is not answered below, please contact Customer Care
Unfortunately, this is not available for online or in store purchases. All purchases are only accepted online and in store.
Once your order is placed, unfortunately it is too late to change. If you would like to change your order after it has been received, we offer free returns, within the terms of our Return Policy.
UGG is committed to providing exceptional customer service and quality products. We endeavour to ensure that all products listed on our website are currently in stock and pricing is true and correct. In the unlikely event that an item ordered is not available or we are unable to fulfil your order, we will notify you to arrange a backorder or a full refund.
We currently accept orders using: Visa, Mastercard, American Express, Paypal & Afterpay.
Please see below for the most commonly asked questions relating to delivery. If your question is not answered below, please contact Customer Care.
No, unfortunately the only products that can be shipped to Australian addresses are available on the Australian website.
Yes, we ship to P.O Box addresses.
No, we're sorry UGG Online only delivers online orders to Australian addresses.
You can track your Order Status by simply entering your tracking number which was supplied in your despatch notification email (starts with a TA) into the tracking details area on the Australia Post tracking site which can be found here. Please allow 24 hours from time of receiving the email for tracking to become live with Australia Post.
Australia Post will deliver your order within 5-10 working days from your order being despatched to them for most parts of Australia. For WA, Far North Qld, NT and remote country areas please allow an extra 2-3 days for delivery. Please review our Shipping Policy for more information.
Please see below for the most commonly asked questions relating to returns. If your question is not answered below, please contact Customer Care.
Unfortunately we are only able to provide exchanges or refunds for items that are purchased through au.ugg.com. If you purchase product through a third party, you will need to contact their customer service team.
You are welcome to exchange the product purchased online in store within 30 days of receiving your order, click here to find an UGG Concept store near you. Exchange to equal or greater value only. To learn more about our Return Policy, please click here. Please note, any purchases made via Pay-Pal or AfterPay must be returned to our Online store for a refund only.
Unfortunately, we cannot offer refunds for online purchases in any of our UGG retail stores. To learn more about our Return Policy, please click here.
Using your UGG E-Gift Card couldn’t be easier, you simply enter your E-Gift Card number in the payment section provided at the checkout when you are ready to make your purchase.
Please click here to read our full terms and conditions.
Gift Cards are available and redeemable at our retail stores and outlet stores nationally. E-Gift Cards purchased through au.ugg.com will only be redeemable online, not instore.
For any enquiries, please contact our customer service at email@example.com, or call us on 1800 UGG ONLINE (1800 844 665).