At UGG we seek the complete satisfaction of our customers. In the event that you find your purchase unsuitable, we are pleased to offer you a refund under the following conditions;
To return an item, please:
1. Fill in the Return Form and a postage label will be emailed to you
2. Attach the postage label and return the item(s) in the same condition it was received and if possible with all packaging
3. Once we receive your returned goods, we'll send you an email informing you they have arrived safely. Our Returns Team will then inspect all items within 2 business days to ensure they are in an undamaged condition.
4. Our Returns team will then pass on details for all customer refunds to be processed as soon as possible, however, please allow an extra 2-10 days for the refund to appear on your credit card account to allow for bank processing.
Registered users can print the postage label, view Return Requests and Status of each Return from My Account. Please ensure you are logged in when you request your Return.
STORE RETURNS DURING COVID-19
UGG has extended the return period for any retail purchase made in any Australian or New Zealand UGG store, for a period of 3 months after the reopening of our stores – whenever that occurs.
All orders purchased using PAYPAL must be returned through our online store, for refund only. Orders made with PAYPAL may not be exchanged in-store and must be returned online for a refund.
All orders purchased using AFTERPAY must be returned through our online store, for refund only. Orders made with AFTERPAY may not be exchanged in-store and must be returned online for a refund.
UGG is unable to offer exchanges via our online store. If an exchange is required, please visit your nearest UGG concept retail store. We are unable to accept exchanges into Outlet stores. Alternatively, return your item for a refund and place a new order for the correct size and/or colour.
For any further enquiries please feel free to contact us on 1800 844 665
The UGG warranty applies to footwear less than one-year-old from date of purchase and applies to defective materials and workmanship. In the event that you find your purchase is carrying a manufacturing fault, we are pleased to offer you an exchange or refund under the following conditions;
We will honour exchanges from any authorised UGG retailers through exchange only, based on the current published exchange rate. To be eligible for return, your product must meet the following criteria;