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We are looking forward to helping you with all of your questions. Before reaching out to us, please visit our FAQ page, to see if we already have a response to your enquiry. This will allow us more time to answer specifics and it saves you time waiting for our reply. Thank you! You can contact our customer service by completing the form to the left. Alternatively, please call us on the number outlined below about any issues regarding order/shipment, returns, repairs, products or our website. Our online support is available between 9am-5.30pm Monday to Friday (excluding public holidays). 1800 UGG ONLINE(1800 844 665)